Terms and Conditions
All prices are in Canadian Dollars excluding taxes.
Payments accepted are American Express, Visa, MasterCard, all debit cards, Paypal and of course cash payments.
Unopened boxes and blisters may be returned within two weeks to the store at the buyers expense (unless we made a mistake. Where we did we will of course pay for the return shipping). The returned product must be sellable as in undamaged and we will offer either a store credit or a full return.
All rule book sales are final.
If you discover that you have a product missing pieces it may be easier to contact the manufacturer directly for them to correct the mistake quick and easy. If they are unable or unwilling to do so please contact us as soon as possible. All our suppliers are gamers too and take pride in what they do which means that so far their customer service have been superb.
If there is any other problem with your order please contact us as soon as possible so we can correct it. We value your business and as a small and personal business we strive to be the best in our field.
Shipping Within Canada
Canada Post does not have a standard shipping rate. The postage for each parcel varies by size, weight and distance travelled. We have sent parcels to Calgary AB for $15, but parcels of similar size and weight to more remote northern towns in Alberta suddenly cost $19.00. Consequently we have tried to set the shipping rates to an average for each province.
Shipping to the US and Overseas
Again, the same variables of size, weight and distance come into play. We have sent a 4Ground building kit to Norway for $10.00 but a bigger box of plastic figures to the US may cost $12. Metal figures or books get very heavy and the price goes up dramatically.
The $25.00 charge for US and Overseas is a DEPOSIT only. If, once we get to the post office, the rate is significantly less ($5.00 or more) then we will refund the difference. Or if you like, we can send the parcel the quickest way possible within the amount charged.
If you'd like an estimate then email us with your prospective order and we can calculate the size and weight of box and give you an estimate using Canada Post's online postage tool.
Or if you prefer we can send you a Paypal invoice with the correct postage.